{"id":11,"date":"2025-12-12T17:35:22","date_gmt":"2025-12-12T16:35:22","guid":{"rendered":"https:\/\/www.clubamata.fr\/?page_id=11"},"modified":"2025-12-15T11:16:38","modified_gmt":"2025-12-15T10:16:38","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/www.clubamata.fr\/?page_id=11","title":{"rendered":"Remboursements et retours"},"content":{"rendered":"\n<div id=\"wp-block-themeisle-blocks-advanced-columns-0395bc69\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-7ac40655\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<h1 class=\"wp-block-heading\">POLITIQUE DE REMBOURSEMENTS ET DE RETOURS<\/h1>\n<\/div>\n<\/div><\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-16516392\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-b9056a27\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<p class=\"has-medium-font-size wp-block-paragraph\">La pr\u00e9sente politique de remboursement et de retours s\u2019applique aux produits vendus sur le site <strong>Club Amata<\/strong> (<a href=\"http:\/\/www.clubamata.fr\">www.clubamata.fr<\/a>), conform\u00e9ment \u00e0 la l\u00e9gislation fran\u00e7aise en vigueur.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-d97e3d2d\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-5d3c9abb\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<h2 class=\"wp-block-heading\">Nature des produits<br><\/h2>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Les produits propos\u00e9s \u00e0 la vente sur le site <strong>Club Amata<\/strong> sont des <strong>produits num\u00e9riques<\/strong> (fichiers t\u00e9l\u00e9chargeables), accessibles imm\u00e9diatement apr\u00e8s validation du paiement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aucun produit physique n\u2019est exp\u00e9di\u00e9.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-8fc5d850\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-a0875192\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<h2 class=\"wp-block-heading\">Droit de r\u00e9tractation<\/h2>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 l\u2019article <strong>L221-28 du Code de la consommation<\/strong>, le droit de r\u00e9tractation <strong>ne s\u2019applique pas<\/strong> aux contenus num\u00e9riques fournis imm\u00e9diatement apr\u00e8s l\u2019achat, lorsque :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>l\u2019ex\u00e9cution a commenc\u00e9 avec l\u2019accord pr\u00e9alable du client,<\/li>\n\n\n\n<li>le client a reconnu express\u00e9ment renoncer \u00e0 son droit de r\u00e9tractation.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En validant sa commande sur le site <strong>Club Amata<\/strong>, le client accepte la livraison imm\u00e9diate des contenus num\u00e9riques et renonce express\u00e9ment \u00e0 son droit de r\u00e9tractation.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-9f86a4a9\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-c297c881\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<h2 class=\"wp-block-heading\">Conditions de remboursement<\/h2>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">En raison de la nature num\u00e9rique des produits, <strong>aucun remboursement ne pourra \u00eatre accord\u00e9<\/strong> apr\u00e8s t\u00e9l\u00e9chargement, sauf dans les cas suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>fichier corrompu ou inutilisable,<\/li>\n\n\n\n<li>lien de t\u00e9l\u00e9chargement non fonctionnel,<\/li>\n\n\n\n<li>erreur technique imputable au site.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Dans ces situations, le client est invit\u00e9 \u00e0 contacter l\u2019\u00e9ditrice du site afin qu\u2019une solution soit propos\u00e9e (nouvel envoi du fichier ou, le cas \u00e9ch\u00e9ant, remboursement).<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-64743695\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-3c218430\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<h2 class=\"wp-block-heading\">Proc\u00e9dure de r\u00e9clamation<\/h2>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Toute demande relative \u00e0 un probl\u00e8me de t\u00e9l\u00e9chargement ou d\u2019acc\u00e8s aux fichiers doit \u00eatre adress\u00e9e par e-mail \u00e0 l\u2019adresse suivante : <strong><a>contact@clubamata.fr<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La demande devra pr\u00e9ciser :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le nom du client,<\/li>\n\n\n\n<li>l\u2019adresse e-mail utilis\u00e9e lors de la commande,<\/li>\n\n\n\n<li>la date de l\u2019achat,<\/li>\n\n\n\n<li>la description du probl\u00e8me rencontr\u00e9.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-e531b52b\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-a32f34e8\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<h2 class=\"wp-block-heading\">Exclusions<\/h2>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Aucun remboursement ne pourra \u00eatre accord\u00e9 dans les cas suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>erreur de manipulation ou de t\u00e9l\u00e9chargement de la part du client<\/li>\n\n\n\n<li>incompatibilit\u00e9 du fichier avec le mat\u00e9riel ou les logiciels du client<\/li>\n\n\n\n<li>changement d\u2019avis apr\u00e8s l\u2019achat<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-5d788333\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-d78225cd\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<h2 class=\"wp-block-heading\">Mise \u00e0 jour de la politique<\/h2>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">La pr\u00e9sente politique de remboursement et de retours peut \u00eatre modifi\u00e9e \u00e0 tout moment.<br>La version applicable est celle en vigueur \u00e0 la date de la commande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Derni\u00e8re mise \u00e0 jour : <strong>D\u00e9cembre 2025<\/strong><\/p>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.clubamata.fr\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.clubamata.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.clubamata.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.clubamata.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.clubamata.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":3,"href":"https:\/\/www.clubamata.fr\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":899,"href":"https:\/\/www.clubamata.fr\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/899"}],"wp:attachment":[{"href":"https:\/\/www.clubamata.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}